FAQ's

When will my order ship? 


We ship orders ASAP! In most cases you should receive tracking info once order has shipped, all orders will ship within 3-5 business days, most likely though within 1-2 days if all items are in stock.  We ship USPS or UPS from Warwick, RI. International customers please note Noon Designs is not responsible for any custom duties or tax charges.
 
Who do I contact with shipping questions? 
Please email wholesale@noondesignshop.com or call 401-455-1222.
 


How do I send a gift? 


Please specify in the "special instructions" box that this is a gift and provide us with the ship to address. If you would like to leave a gift note you may also do that in the special instructions box!
 
Do you gift wrap? 


We wrap all of our jewels in our origami outer wraps, if your purchase is a gift and you would like to include a message please feel free to do so in "special instructions box".  


 
What is your online return policy?  
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
 
Perishable goods such as soaps, scrubs, lotions, lip balms and candles cannot be returned. Shipping is NON refundable, please allow 5-7 business days for the time we receive the goods for a refund.

To complete your return, we require a receipt or proof of purchase before mailing back to:
Noon Designs, Inc.
Attn: Web Returns 
18 Post Road
Warwick, R.I 02888
 
Does the necklace come in a longer length? 


Sure we can make your necklace any length you would like please leave us a note in the "special instructions" box. If over 20 inches a small fee may apply. 


 
Do you offer a bulk discount? 


We offer a 10% discount to bridal parties of 6 or more purchasing the same style jewels please email wholesale@noondesignshop.com for bulk discount code. For all other discounts please sign up for our email list to receive coupon codes and promotions.  
 


What is gold fill?    
14k gold fill is the next best thing to solid gold, it is solid gold infused onto brass and it will not tarnish or flake off.  


 
How do I care for my earrings?

All of the jewelry is handmade combining sterling silver or 14k gold fill with semi-precious stones, swarovski crystals, pearls, walnut wood or sustainable glass. The best way to keep the jewels sparkling & tangle free is to store them in individual airtight containers, try not to wear them in water & please keep them away from hair spray & body products. A polishing cloth works great to remove any tarnish that naturally happens to sterling silver over time. You may also use a dipping solution but you do need to be extra careful of dipping natural stones!
 
Do you do custom jewelry projects? 


Sorry we do not offer custom projects.